{"xsrfToken":"1671f1cb06d37c0cdfc2b2f94669da2775aa407b_lout","branding":{"id":"2","key":"nsd","name":"Nimble Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#055182","headerLinkHoverBGColor":"#055182","headerBadgeColor":"#055182"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"How can we help?","sharedPortalName":"Voltex Help Centre","userInitialAnnouncementHeader":"Check out what's latest in Nimble by Voltex!","userInitialAnnouncementMessageWiki":"<p>You're flat out, but you can still catch up will all the latest features: <a href=\"https://voltexelectrical.com.au/t-hub.aspx?c=nimble-news\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://voltexelectrical.com.au/t-hub.aspx?c=nimble-news</a></p>","translations":{"en-GB":{"helpCenterTitle":"How can we help?","sharedPortalName":"Voltex Help Centre","announcementHeader":"Check out what's latest in Nimble by Voltex!","announcementMessage":"You're flat out, but you can still catch up will all the latest features: https://voltexelectrical.com.au/t-hub.aspx?c=nimble-news","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#2e49ce","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODg1NzQ5MS03N2ZkLTQ4OWQtYjU0Mi04MTc5NDA2MjgwNzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDU1MDQwMjksIm5iZiI6MTc0NTUwMzQyOX0.A-UKS269WcZon71K4DZ4t_DzcBU4zaPvCkrUZQ4cm1U&client=58857491-77fd-489d-b542-817940628070&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"nsd","projectId":10107,"serviceDeskId":2,"name":"Nimble Service Desk","description":"<p>Welcome! You can raise a request for Nimble Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://voltexelectrical.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[21],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"<p>The more information you can give us about the issue, the easier diagnosing the problem will be. Our development team will thank you.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://voltexelectrical.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[21],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Nimble is built from your feedback. Keep it coming!</p>","icon":10535,"iconUrl":"https://voltexelectrical.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[21],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://voltexelectrical.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://voltexelectrical.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://voltexelectrical.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"<p>The more information you can give us about the issue, the easier diagnosing the problem will be. Our development team will thank you.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://voltexelectrical.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"Nimble"}],"orderMapping":{"21":[14,15,12],"2":[11,9,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d0b72612-dcae-38d2-a3f4-44339e7bd0db","appLinkName":"System Confluence","appLinkUrl":"https://voltexelectrical.atlassian.net/wiki","spaceKey":"NSD","spaceName":"Nimble Service Desk","spaceUrl":"https://voltexelectrical.atlassian.net/wiki/spaces/NSD","isServer":false},"labels":[],"projectKey":"NSD","serviceDeskId":2,"kbLinkDomainURLs":["https://voltexelectrical.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODg1NzQ5MS03N2ZkLTQ4OWQtYjU0Mi04MTc5NDA2MjgwNzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU1MDQ2MjksIm5iZiI6MTc0NTUwMzQyOX0.j8q_VdY5HyZOT9iuJMGiIhZ21K4gJ_yy0UnC8UO8FYc","targetCollection":"upload-project-10107","endpointUrl":"https://api.media.atlassian.com","clientId":"58857491-77fd-489d-b542-817940628070","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"22ca1627-68a5-45fd-abd4-a3902387fd86","name":"About Nimble","description":"What is Nimble? What features are about to be released?","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/22ca1627-68a5-45fd-abd4-a3902387fd86","createdAt":"1655356111969"},{"id":"cd8bc15e-5f90-40d2-b8b1-03ac955b448a","name":"Getting Started on Nimble","description":"Follow this guide and we'll have you up and running in no time.","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/cd8bc15e-5f90-40d2-b8b1-03ac955b448a","lastUpdated":"1655260133078","createdAt":"1654567107516"},{"id":"a075244e-b9e4-4276-ad08-d9474b4e11dd","name":"Settings","description":"Includes changing your personal and business details, setting up your labour rate, uploading your business logo, and more…","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/a075244e-b9e4-4276-ad08-d9474b4e11dd","lastUpdated":"1674046303057","createdAt":"1674045158558"},{"id":"e9a630e6-d02a-4bad-b381-63f7412aee12","name":"Jobs","description":"Manage your jobs, add work items, add attachments, quotes, notes and more to your jobs...","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/e9a630e6-d02a-4bad-b381-63f7412aee12","lastUpdated":"1674046334594","createdAt":"1674045664294"},{"id":"c124d682-c76d-460e-b3e0-bfe8e8d133c7","name":"Quoting","description":"Customize your quotes, quote instantly, invoice quote and more...","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/c124d682-c76d-460e-b3e0-bfe8e8d133c7","lastUpdated":"1674046347818","createdAt":"1673913773759"},{"id":"26109b8d-9673-4204-8ccb-a336bcde2276","name":"Invoicing","description":"Create invoices instantly, manage your invoices, send your invoice to Xero.","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/26109b8d-9673-4204-8ccb-a336bcde2276","lastUpdated":"1674046361253","createdAt":"1674045822191"},{"id":"ab9b2c91-1a59-4d08-b465-3cff6253b04c","name":"Scheduling","description":"Manage your schedule, add an event, link an event to a job and more...","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/ab9b2c91-1a59-4d08-b465-3cff6253b04c","lastUpdated":"1674046390587","createdAt":"1674045907455"},{"id":"8b53e713-1dda-4181-81ee-8eef68792e04","name":"Pre-builds","description":"Create your own pre-builds to break down work into manageable, properly costed chunks that you can reuse on jobs, quotes or invoices.","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/8b53e713-1dda-4181-81ee-8eef68792e04","lastUpdated":"1683250689643","createdAt":"1674045939495"},{"id":"b5314fbd-6706-49f1-aab3-ad891c9523a7","name":"Materials","description":"Managing materials in Nimble by Voltex","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/b5314fbd-6706-49f1-aab3-ad891c9523a7","createdAt":"1673217920851"},{"id":"85eb41a4-608f-4312-b1f9-5b2c4074cd3f","name":"Customers","description":"Managing customers in Nimble by Voltex","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/85eb41a4-608f-4312-b1f9-5b2c4074cd3f","lastUpdated":"1673218003768","createdAt":"1673217966530"},{"id":"14ad0b8a-5338-4dce-96c4-0c8ee039402c","name":"User Management","description":"Work more effectively with other people in your electrical contracting business and manage jobs like you’ve always wanted to.","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/14ad0b8a-5338-4dce-96c4-0c8ee039402c","createdAt":"1670209064202"},{"id":"8d42a361-90ab-4a62-a635-c405c50e7319","name":"Xero Integration","description":"Create a one-way sync from Nimble to Xero for your invoices.","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/8d42a361-90ab-4a62-a635-c405c50e7319","createdAt":"1670294147318"},{"id":"3a887a1a-33ce-47ce-b22c-6d4941a02686","name":"MYOB Integration","description":"Push invoices to MYOB from Nimble web or mobile.","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/3a887a1a-33ce-47ce-b22c-6d4941a02686","createdAt":"1698020990383"},{"id":"40e6741b-457a-42ec-9fdf-b98a24ce2a28","name":"Homepage","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/40e6741b-457a-42ec-9fdf-b98a24ce2a28","createdAt":"1683517133818"},{"id":"a5465d40-dc08-42c8-b907-870b45da59f3","name":"Notifications","description":"Get notifications to alert you of key information happening in your account.","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/a5465d40-dc08-42c8-b907-870b45da59f3","lastUpdated":"1679289057005","createdAt":"1679025585325"},{"id":"b7302ba4-81c8-4479-ae4d-6c0075c2c1e5","name":"FAQs","description":"Frequently Asked Questions","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/b7302ba4-81c8-4479-ae4d-6c0075c2c1e5","createdAt":"1670309146949"},{"id":"852f1ce7-c3ba-4b40-bbcf-6d4c0fd2eeb4","name":"Troubleshooting","description":"Having an issue in Nimble? We can help.\n\nWhat are you having trouble with?","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/852f1ce7-c3ba-4b40-bbcf-6d4c0fd2eeb4","createdAt":"1673397898507"},{"id":"d2bd53b8-c3af-4de9-acf3-bc680ca88f75","name":"Video Tutorials","categoryUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer/portal/2/topic/d2bd53b8-c3af-4de9-acf3-bc680ca88f75","createdAt":"1706857303763"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=voltexelectrical","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1671f1cb06d37c0cdfc2b2f94669da2775aa407b_lout","baseUrl":"https://voltexelectrical.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://voltexelectrical.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"58857491-77fd-489d-b542-817940628070","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"283012544a1a4d758c6766d92d82847d","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}